Starting from January 1, 2026, warranty services for KÄRCHER products in Hong Kong and Macau will be directly provided by Kärcher Germany Limited. Customers requiring warranty or after-sales services must present the original invoice issued by the authorized dealer, along with the warranty registration card issued by Kärcher Germany Limited, for verification purposes. For products that have exceeded the warranty period, customers will be required to pay service fees according to the pricing schedule of Kärcher Limited’s service center.

Customers who complete online product warranty registration within ten days of purchase will be entitled to a two-year free warranty service. For detailed warranty terms and conditions, please refer to Kärcher Germany Limited’s official website:

https://www.kaercher.com/hk-zh/636086/support/online-shop-information/extended-warranty.html

For any after-sales support regarding KÄRCHER products, please contact Kärcher Limited Service Center:

Kärcher Limited Service Center

Address: Entire 12/F, China Trade Centre, 122 Wai Yip Street, Kwun Tong

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Lunch Break: 1:00 PM – 2:00 PM)

General Enquiries: +852 2357 5863

Fax: +852 2357 5632

Email: info@karcher.com.hk

Customers who purchased KÄRCHER products on or before December 31, 2025, and hold a valid warranty registration certificate issued by Shun Hing Innovative Concept Company Limited, with completed registration, will continue to enjoy after-sales warranty services provided by Kärcher Germany Limited within the applicable warranty period.

Should you have any enquiries, please feel free to contact Shun Hing Innovative Concept Company Limited at 2313 0867.