 |
|
|
 |
|
SHESC had launched the Service Pledge since 1995, and pledged to provide quality value-added service to Customer's confidence and satisfaction.
 |
| |
- |
Repair Service Hotline & Consumable/ Accessories Sales Hotline |
| |
|
|
Answered by designated professional staff to provide One-Stop Service through the support of advanced telephone and computer systems. |
|
|
| |
- |
Prompt and Effective Service Time |
| |
|
|
On-site service is provided by professional technical staff, with the aim of completing the service job in the first visit. |
| |
- |
Punctuality |
| |
|
|
Aim to keep all service appointment as agreed with Customer.
In case of special circumstances, Customer will be promptly contacted to make alternative arrangement. |
|
|
| |
- |
Comprehensive Service |
| |
|
|
Comprehensive and thorough inspection/ repair/ overhaul service provided in workshop in self-owned building and backed by advanced equipment and instruments. |
| |
- |
Collection & Delivery |
| |
|
|
Aim to keep all appointments as agreed with Customer. |
|
| |
- |
Reception Counter for Product Repairs & Sales of Consumables/ Accessories Sales |
| |
|
|
Provide efficient and reliable service |
|
|
| |
- |
Independent department to handle Customer feedback and opinions in order to ensure prompt and appropriate response to Customer. |
|
|
| |
- |
Technical Personnel |
| |
|
|
Competent and professional with all-round product knowledge and practical experience, and the passion and helpfulness to serve Customers. |
| |
- |
Spare Parts |
| |
|
|
Use genuine spare parts from the manufacturer |
| |
- |
Maintenance Scheme |
| |
|
|
Comprehensive maintenance service to ensure proper care of product. |
|
|
| |
- |
Quality Management System |
| |
|
|
Operation and management system is compliant to the latest ISO 9001 international standard. |
| |
- |
Environmental Management System |
| |
|
|
Environmental Management System is compliant to the ISO 14001 international standard. |
|
 |
|
|
 |
 |
| This site is optimised for IE 4.01 or above and Netscape 4.6 or above (except version 6.x), and is best viewed with screen resolution of 800 x 600. |
|
| Copyright (C) 2007 Shun Hing Electric Service Centre Limited. All Rights Reserved. |
|
|
|
|
|
