SHESC's business philosophy is customer centric and staff-oriented. SHESC rigorously attracts top talents and prepares all staff members to meet the highest standards of service expected and required by Customers. Training programmes on technical skills and quality are conducted from time to time to ensure proficiency in the latest technology and quality knowledge. With a well-trained and professional workforce, SHESC is able to meet the exacting customer requirements of the ever-expanding businesses and markets.
In October 1993, as a result of all staff's commitment and efforts in quality service, and after stringent assessment by the Hong Kong Quality Assurance Agency (HKQAA), SHESC was awarded the ISO 9002 Certificate (No. CC130). It was the first company of its kind in Hong Kong to receive such certification. It was upgraded to ISO 9001 : 2000 certification in 2003 and then to ISO 9001:2008 certification in August 2009.
In order to upkeep the service quality standard, SHESC established the Quality Assurance Section in October 1993, for the vital tasks of organizing internal quality audit training, improving quality system documents and procedures, assisting in resolving quality problems, developing the quality system to meet company's objectives, handling quality-related records, and acting as a quality resources center.
For proactive implementation of Total Quality Management (TQM), SHESC established the Quality Board, which formulated strategic direction and monitored the progress of TQM activities in the company.
SHESC regularly sends out Customer Opinion Questionnaires through random sampling, to ascertain customer satisfaction and appreciation towards our services provided. Based on the Customers' feedback and opinions, SHESC strives for continual improvements to meet customer needs. Through Customer focus groups and in-depth market surveys, SHESC was able to grasp the expectation and requirements of customers and the market, so as to formulate competitive strategy and enhance quality service.
To ensure conformity of the quality system to ISO9001 requirements, SHESC carries out Internal Quality Audits throughout the year, with the aim of striving for continual improvement of quality management for excellent service. SHESC pioneered in publishing Service Pledges and establishing service performance standards.
As a long-term commitment, SHESC will continue to provide consistently outstanding services to Customers through high-quality staff and effective management, backed by advanced facilities and information system.
